Privacy Policy

Effective Date: January 1, 2025

At Sri Hari Cool Care, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit our website or book a service.

1 Information We Collect

When you interact with our website, contact form, phone, or WhatsApp, we may collect:

Your full name and phone number
Your address or location for service
Appliance details (brand, model, issue description)
Messages or feedback submitted through contact forms
Website usage data through cookies and analytics (for site improvement only)

2 How We Use Your Information

The information you provide is used strictly to serve you better:

Schedule and confirm service appointments
Assign our trained technicians to your location
Respond to your queries and provide customer support
Send service updates, reminders, or follow-ups
Improve our website experience and service quality

3 Data Sharing

We do not sell, rent, or trade your personal information to any third parties.

We may share relevant details (like your address and appliance issue) only with our verified in-house technicians to coordinate your service visit — solely for service delivery purposes.

4 Data Security

We take appropriate measures to protect your data from unauthorized access. However, no internet-based system is 100% secure. We do our best to keep your information safe and encourage you to use secure connections when contacting us online.

5 Cookies & Analytics

We may use cookies or analytics tools (like Google Analytics) to understand how users navigate our website. This data is anonymous and helps us improve content and performance. You can disable cookies through your browser settings at any time.

6 Third-Party Links

Our website may contain links to external platforms such as Google Maps or WhatsApp. We are not responsible for the privacy practices or content of these third-party services. Please review their respective privacy policies.

7 Your Rights

You have the right to:

Request access to the personal data we hold about you
Request correction or deletion of your data
Opt out of any future communications from us
Raise any privacy concerns directly with our team

8 Consent

By using our website and booking our services, you consent to the collection and use of your information as described in this Privacy Policy. We will notify you of any significant changes to this policy.

9 Contact Us

If you have any privacy-related questions or requests, please reach out to us:

📞 Phone 7989623879

✉️ Email [email protected]

📍 Address Tata Nagar, Tirupati – 517501, Andhra Pradesh